Privacy Policy

At Imperial Bettas Aquatics, we are committed to protecting your privacy and ensuring your personal information is handled securely and responsibly.

1. Information We Collect

When you use our website, place an order, or contact us, we may collect:

Full name
Email address
Phone number
Billing and delivery address
Payment details (processed securely through third-party payment providers)
Order history
Any information provided through contact forms or messages

2. How We Use Your Information

We use your information to:

Process and fulfil orders
Arrange safe livestock delivery
Provide customer support
Send order confirmations and delivery updates
Improve our website and services
Comply with legal obligations

3. Payment Security

We do not store your full payment card details.

All payments are securely processed through trusted third-party payment providers using encrypted systems.

4. Delivery Information

To safely deliver live bettas, we may share necessary delivery details (such as your name, address, and contact number) with our delivery partners, including courier services.

This information is only used for completing your delivery.

5. Cookies

Our website may use cookies to:

Improve website performance
Save user preferences
Analyse website traffic
Improve your shopping experience

You can disable cookies through your browser settings.

6. Data Protection

We take reasonable technical and organisational measures to protect your personal data from:

Unauthorised access
Loss or misuse
Alteration or disclosure

7. Marketing Communications

We will only send promotional emails if you have opted in.

You can unsubscribe at any time by clicking the unsubscribe link or contacting us directly.

8. Sharing Your Information

We do not sell, trade, or rent your personal information.

Your data may only be shared with:

Payment processors
Delivery couriers
Website service providers
Legal authorities where required by law

9. Your Rights

Under UK data protection law, you have the right to:

Access your personal data
Request correction of inaccurate data
Request deletion of your data
Withdraw consent for marketing
Request details of how your data is used

To exercise these rights, contact us.

10. Data Retention

We keep customer information only as long as necessary for:

Order fulfilment
Legal and tax record requirements
Customer service support