Delivery and Postage Information
​We are known for the way that we pack our fish and the care we put into the way we deliver our fish.
We like to ensure that the welfare standards are met, all the way up until your new family member/s get to their new home.
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We want you to know you can trust us when it comes to the care of your new family member/s
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DELIVERY INFORMATION - Imperial Bettas Aquatics
Delivery Policy
At Imperial Bettas Aquatics, we take great care to ensure every fish arrives healthy and safely. All live fish are packed securely using professional fish shipping methods and insulated packaging where needed.
Shipping Service
We currently use DX Delivery for all live fish orders across the UK.
Next working day delivery
Fully tracked service
Signature required on delivery
Live fish packed securely
Dispatch Days
To protect fish welfare, we only dispatch on the following days
Tuesday
Wednesday
Thursday
Friday
We do NOT dispatch
Mondays
Saturdays
Sundays
Bank Holidays
Orders placed after 5 PM may be dispatched on the next available Working day
Weather & Delays
Fish welfare is our priority. We may delay shipments during
Extreme hot weather
Severe cold temperatures
Postal disruptions
Storm warnings
If this happens, we will contact you to rearrange delivery
Incorrect Addresses
Customers are responsible for entering the correct shipping address.
Imperial Bettas Aquatics is not responsible for delays or losses caused by incorrect delivery information
Tracking Information
Tracking details will be sent once your order has been dispatched so you can follow your delivery in real time
Need Help?
If you have any delivery questions, please contact us before ordering and we will be happy to help