FAQ
WHAT IS YOUR RETURN POLICY?
At Imperial Bettas Aquatics we want you to be thrilled with your purchase. If you are not completely satisfied, you may return it within 18 days for a full refund or exchange. Please note that the item must be in its original condition. For more details, refer to our Return Policy page.
DOES NOT APPLY TO LIVE FISH!!
HOW LONG WILL IT TAKE TO GET MY ORDER?
We process orders within 1-2 business days. Shipping time varies depending on your location, but typically takes 3-5 business days for domestic orders. International orders may take longer due to customs procedures and shipping distance.
ONLY FOR DRY GOODS/LIVE PLANTS/FISH ACCESSORIES
DO YOU SHIP INTERNATIONALLY?
Yes, we offer international shipping. Please note that additional customs duties and taxes may apply depending on the destination country's regulations.
ONLY FOR DRY GOODS/LIVE PLANTS/FISH ACCESSORIES
WHAT ARE THE PAYMENT OPTIONS?
We accept various payment methods, including credit/debit cards, PayPal, and other secure online payment gateways. Your payment information is encrypted and securely processed to ensure a safe transaction.
HOW DO YOU SAVE MY DATA?
We take data security seriously. Your personal information is encrypted and stored on secure servers. We adhere to strict data protection regulations to safeguard your privacy and sensitive information.